Why do you take a deposit from trade customers if you refund it after two exchanges?

We take an initial deposit from trade customers to make sure we have our cylinder returned to us.
In the past we have given trade customers deposit free cylinders and for whatever reason, such as the customer’s business closes down or the customer moving away, the customer has not returned the cylinder. Taking an initial deposit ensures our cylinders get returned to us no matter what goes on with the customer’s ongoing business. BUT remember once the trade customer has exchanged the cylinder twice with us, we will refund your deposit on the third cylinder exchange as a sign of goodwill.

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