As long as you keep your original receipt with proof of hire charge paid and can produce this on return of the cylinder you will get a proportion of the cylinder hire charge back. The proportion refunded is based on the number of years you have had the cylinder. The office will contact you within 3 working days to arrange your refund. Please see the table below.
| Number of years since initial hire of cylinder. | 1 | 2 | 3 | 4 | 5 | 6 | 7 | + 7 yrs |
| Percentage of cylinder hire charge refunded | 70% | 60% | 50% | 45% | 40% | 35% | 30% | 25% |
