My gas didn’t last as long as I expected, what should I do?

All our balloon gas cylinders are filled on site to the correct capacity and checked before they leave our depot. We have strict procedures in place to ensure all cylinders are filled to the correct pressure and tested before a customer takes them.
In the unlikely event your cylinder is low on balloon gas then it must have had a leak from somewhere. In that situation when you return the cylinder to us, let us know of your concern and we will check the cylinder at our earliest convenience and if it is found to be faulty then we will refund part of your money.
You must make sure you turn the cylinder off by its valve when not in use or you have you are finished using it, as even a small leak through the inflator or valve can empty your cylinder over time. Helium molecules are that tiny that they can escape through the smallest of holes/leaks.

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